FAQ

Shipping & Delivery

HOW MUCH IS DELIVERY?

All orders incur a freight charge - $8 for delivery to a standard address and $12 for delivery to a rural address. You can check if your address is Rural by entering your mailing address on the PBT Address Finder.

Here are the full details of our Shipping Policy.

DO YOU SHIP TO PO BOXES OR PARCEL POD ADDRESSES?

No, unfortunately we cannot ship to Post Office boxes or deliver to a Parcel Pod.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email with a link to trace your delivery.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION OR TRACKING LINK FOR MY ORDER - WHAT SHOULD I DO?

Please check your junk mail, as sometimes emails are misdirected to this folder. If there is nothing showing in your junk mail, please use our Contact Form to get in touch. Just make sure to provide your full name, and the email address that was used for the order.

HOW LONG DOES DELIVERY TAKE?

Delivery timeframe is usually 2 days for South Island, and 3 days for North Island. We aim to ship from warehouse with 24-48 hours of receiving the orders. Please note orders are not shipped out on weekends or public holidays. Please note - Rural Deliveries can take up to 5 business days.

Returns, Refunds & Warranty

WHAT IS YOUR REFUND/RETURN/EXCHANGE POLICY?

If your product is not suitable, simply return them within 30 days of delivery and we’ll happily provide a refund, provided they meet our terms and conditions policy. Unfortunately we are unable to offer exchanges.

Your products must be in the condition you received them in – Unworn, Unsoiled and Include all tags and packaging. Unfortunately we will be unable to accept the return if the product is damaged.

Please note shipping costs can’t be refunded. You are responsible for any costs associated with returning the item to us and your personal information will be used according to our Privacy Policy to process your refund or return.

For more information, please refer to our Refund Policy.

I’VE RECEIVED AN ITEM THAT IS FAULTY/DAMAGED. WHAT DO I DO?

If you discover a fault or have received a damaged item, please contact us. Please include your original order number and a description of the issue, and we’ll get back to you as quickly as we can to sort it out.

I’D LIKE TO CLAIM A WARRANTY ON A PRODUCT I BOUGHT FROM YOU, WHAT DO I DO?

Please contact us, including your original order number and a description of the issue, and we’ll get back to you as quickly as we can to sort it out.

I PURCHASED ONE OF YOUR PRODUCTS FROM A RETAILER, CAN YOU PROCESS A WARRANTY, EXCHANGE A SIZE, OR REFUND THEM FOR ME?

Unfortunately, we are not able to do exchanges on gear that was not purchased from us directly. We recommend reaching out to the Customer Services Team at the place of purchase. This includes any warranty claims.